Problems with in-app purchases - Google Play Help

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Buy game

Help with giving digital games as gifts

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Buy a game received time

Postby Samull В» 14.04.2019

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With some apps, you can buy additional content or services within the app. We call these "in-app purchases. If you're trying to make an in-app purchase but the transaction is declined or the payment won't go through, try to fix payment issues on Google Play.

If the troubleshooting steps below don't solve the problem, contact the developer for help. Check that you have a WiFi or mobile data connection which is active and working. A simple way to do this is by searching the web. Click on this link to search Google for puppies. If you see information on puppies, your internet connection is probably not the issue. Try to fix your connectivity issues.

Check if it went through using the Play Store app or Google Play on the web:. In-app purchases work best when you are running the latest version of the Play Store. To update the app:. If you have recently changed the date and time on your device, make sure the date and time are correct:. If you're still having issues with an in-app purchase and want to give feedback or get help, you can contact the app's developer.

Depending on the details of your purchase and issue, you may be able to get a refund. Find more information on returns and refunds on Google Play. Google Help. Send feedback on Help Center Community. Google Play Get Help. Popular articles Problems with in-app purchases. Problems with in-app purchases With some apps, you can buy additional content or services within the app. Contact the developer for support.

Request a refund. Check your connectivity Check that you have a WiFi or mobile data connection which is active and working. On your device, open the main Settings app. Tap Apps or Manage applications depending on your device, this may be different. Tap the app you used to make your in-app purchase. Re-open the app you used to make your in-app purchase.

Check if your item has been delivered. Tap Menu Account. Tap Purchase history to review your orders. Use a web browser: On your computer, go to your Google Play account. Scroll down to Purchase history. Look for the in-app purchase.

Restart the device Sometimes restarting the device can help fix in-app purchase issues. To restart: On your mobile device, hold down the power button. Tap Power off or Restart depending on your device this text may be different. If needed, hold down the power button again to turn the device back on. Wait for the device to start back up. Re-open the app or game and check if the in-app purchase has been delivered. Update the Play Store app In-app purchases work best when you are running the latest version of the Play Store.

Build version or Play Store version is usually at the bottom of the settings list. The app will update, or notify you that your version is up to date. Make sure date and time are correct If you have recently changed the date and time on your device, make sure the date and time are correct:. Then follow the relevant steps below. Wait a few minutes, and check to see if your problem is fixed. Check your connectivity and restart your device, or try the other troubleshooting steps.

The app developer is the best place to: Get help to fix an issue with an app or game. Learn more about using an app. Get an in-app purchase added to your account. Get help with username and password sign in problems for specific apps. Find app developer contact info. Was this helpful? Yes No. New to Google Play?

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Re: buy a game received time

Postby Shagar В» 14.04.2019

Steam Support http://baskrow.online/games-with/games-to-play-with-girlfriend-on-facetime-1.php list your most recently purchased games. Why was my gift revoked? IGN Brazil in Portuguese. This is the card they'll see when they receive the game.

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Re: buy a game received time

Postby Gagor В» 14.04.2019

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Postby Yolar В» 14.04.2019

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Re: buy a game received time

Postby Dolar В» 14.04.2019

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Re: buy a game received time

Postby Gubar В» 14.04.2019

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Re: buy a game received time

Postby Malakree В» 14.04.2019

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Re: buy a game received time

Postby Zulura В» 14.04.2019

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Postby Shara В» 14.04.2019

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Postby Zolomuro В» 14.04.2019

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Re: buy a game received time

Postby Mogar В» 14.04.2019

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